FAQs & Shipping

FAQs

Most of our products come from Peninsular Malaysia and Borneo. We work closely with small-scale artisans and communities, ensuring they receive fair compensation for their craftsmanship. Part of the proceeds from each product is reinvested in these communities to help preserve their craft and culture while improving their living conditions.

We also offer products crafted by small-scale enterprises that support charitable causes across the country. For products that are not made by artisans, we donate part of the proceeds we receive to various charities, such as organizations that promote human rights.

Every purchase you make helps support someone in need.

Payments may be made using major debit and credit cards through the secure WooPayments platform at checkout. Payment methods such as Amazon Pay, Klarna, and PayPal are also accepted. Alternatively, purchases may be made by bank transfer. 

We aim to make it as easy as possible!

Yes, you can return most items within 14 calendar days of receipt, provided they are unused and in their original packaging. Please note that return shipping costs are the buyer’s responsibility. Any applicable refund will be processed once we receive the returned products. For hygiene and health protection reasons, items such as earrings cannot be returned once they have been opened or unsealed.

Shipping

All items are carefully inspected and dispatched within 2 business days after the payment has been received. The shipping costs vary depending on the posting location and, in certain circumstances, the weight of the products. Free shipment may apply with a minimum expenditure.

Standard delivery within Spain takes approximately 7 business days. The standard rate for shipment is €5.00 + tax. 

Standard delivery to other countries in Europe takes approximately 14 business days. The standard rate for shipment is €10.00 + tax. 

Standard delivery to countries in the rest of the world may take up to 21 days. The standard rate for shipment is €20.00 + tax.

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